F.A.Q.

Are all your products natural? 

All of our products are made from natural ingredients, such as oils, butters and herbs. I don't use any synthetic fragrances or colouring. 

- no parabens, - no synthetic fragrances or colouring, - no palm oil, - not tested on animals. 

 

Where do you get ideas for your products?

All of polka girl's products are handmade with my own two hands in small batches.  We use only the finest ingredients, inspired by nature, memories, my heritage and from beautiful Canada.

 

Will you have any new products in your online store?

We have tons of ideas in our heads, so yes! Definitely there will be new products being added to the shop. If you have any suggestions or ideas for a product don't be afraid to email us at polkagirlshop@gmail.com. Don't forget to follow our social media for updates!

 

Why do your soap bars have a very faint smell?

We only use essential oils in all of my products. We choose not to use any synthetic fragrances to keep everything natural. Unfortunately some essential oils tend to lose its smell quicker than synthetic fragrances. 

 

Why does my bar of soap looks different from the picture on the website?

Because there is no automated production, each bar may slightly differ in colour and/or shape. However all soaps still have the same quality in each bar. 

 

What is the shelf life of your products? 

All of our products are natural. We do not add any fillers or chemical life extenders, so the shelf life of my cosmetics is shorter.

Every product in the store besides the spray mists should be used within 6-12 months. 

For our spray mists we add a natural preservative called aspen bark to help extend the shelf life. We recommend using the spray mists within 3 months. You can also put them in the fridge as it will not only help keep them fresh longer but will be even more refreshing on a hot day. To maintain the shelf life of all our products please keep in a cool dry place and use as directed. 

   

Where else can I buy polka girl products? 

We sell mainly online at www.polkagirlshop.com

Occasionally you can find us at certain Calgary local markets. For more info and updates don't forget to follow our social media. 

Facebook: polkagirlshop

Instagram: polkagirl_pl

 

When do I apply the promo code if paying by PayPal?

When you check out with PayPal you will be prompted to enter your details with PayPal but are then brought back to the polkagirlshop's checkout screen to complete the process. At this point you can enter any discount code we are offering.

 

When can I expect to receive my order? 

Our products will ship 2-3 business days once payment has cleared. We then use Canada Post to ship all of our orders directly to your address.

If you live in Calgary we can also arrange a pick up somewhere in the downtown core, just shoot us an email at polkagirlshop@gmail.com and we can schedule a date. 

Unfortunately we don't do any home pick ups. 

 

Do you accept returns?

Due to the nature of our products we don't accept returns. For more details on the return policy please see the return policy section down below in the footer of the website.